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Glossary of Popular Commercial Collection Agency Terms




Glossary of Popular Commercial Collection Agency Terms

The Department of Consumer and Worker Protection (DCWP)* created this glossary, which includes commonly used terms in debt collection communications plus references (laws, agencies) important for consumers to know to help consumers during the debt collection process.

  • Italicized terms in descriptions are defined into the glossary.
  • Unless stated otherwise, all explanations mirror new york regulations and guidelines.
  • This glossary just isn’t meant as legal counsel.

*DCWP is the Agency’s name that is new. In every recommendations, DCWP entails DCA (Department of customer Affairs), the Agency’s old title. The Agency is within the procedure of applying the appropriate name modification in public places information. For the time being, DCWP and DCA would be the City that is same Agency.

Abusive language Swear terms (or curse terms) or any expressed terms that insult or offend.

A financial obligation collector might not use language that is abusive trying to collect a financial obligation. Including on paper or whenever talking to customers.

A financial obligation collector usually relates to a merchant account whenever claiming a customer owes cash.

Accrued interest The actual quantity of interest (expense to borrow purchase or money products or services on credit) put into a financial obligation, which boosts the amount of cash a debtor owes.

Customers have actually the right to request an itemization of a financial obligation showing accrued interest and also to dispute a financial obligation.

Arrears An unpaid and overdue financial obligation.

Bankruptcy release A court purchase this means a customer need not spend a financial obligation and a creditor or collector may no further attempt to get your debt.

Bbb (Better Business Bureau) a personal organization that is nonprofit promotes ethical market techniques.

Along with filing a problem with DCWP, consumers can register a problem in regards to a financial obligation collector with BBB.

Cease interaction letter a customer may deliver to a debt collector demanding that the collector stop any further experience of the customer about a free account. a consumer may deliver the page at any amount of time in the collection procedure.

Charge off Any amount that the creditor not any longer expects become paid back and writes down as a bad financial obligation for accounting purposes and even payday loans Virginia though the financial obligation continues to be owed.


A charge off seems for a credit report that is consumer’s.

Collection the entire process of seeking cash reported become owed.

Loan companies must obey federal, State, and new york rules and guidelines in what they could and cannot do in the collection procedure.

Collection costs a charge (or charge) that the financial obligation collector increases the quantity it tries to gather from a customer. The charge must certanly be authorized by an understanding or allowed for legal reasons.

Customers have actually the right to request an itemization of the financial obligation showing any collection charges and also to dispute a financial obligation.

Collector (See Debt collector)

Interaction disclosures In all letters and conversations with customers, loan companies must reveal:

  • a call-back quantity to a phone that is answered by way of a normal individual;
  • the title associated with financial obligation collector;
  • the first creditor associated with financial obligation;
  • the name of the individual to phone right straight back; and
  • The amount of the debt at the right period of the interaction.

In most letters to customers, collectors must consist of their DCWP license number. A good example is 1234567-DCA.

Customer Financial Protection Bureau (CFPB) A U.S. federal federal government agency that enforces federal customer economic guidelines and safeguards consumers when you look at the monetary market.

As well as filing a problem with DCWP, consumers can register a problem of a financial obligation collector with CFPB.

Consumer Reporting Agencies (CRA) (See Credit Reporting Agencies)

Contact and call frequency limitations a debt collector may contact a customer for the most part 2 times in a seven-day duration and just between 8:00 a.m. and 9:00 p.m. Eastern Standard Time (EST).

Collectors might not contact customers at your workplace in the event that collector is conscious that a consumer’s boss will not enable contact that is such.

Contest a debt (See Dispute a debt)

Credit the capability of the customer to borrow funds using the vow to settle it, plus any interest and charges, at a date that is later. As examples, credit includes loans and charge cards.

Credit reporting agencies (also Credit Reporting Agencies, Consumer Reporting Agencies) personal organizations that collect and share credit rating information while making it available on credit file.