Nairobi Hospital now locking out Jubilee Insurance clients

Jubilee Insurance Hospitals in Nairobi: A financial feud between the Jubilee Health Insurance Limited and Nairobi Hospital has seen the upmarket hospital lock out clients of the health insurance provider.

The feud involves some Sh. 357 million bill that Nairobi Hospital claims Jubilee has failed to settle. According to the hospital, the bill has been outstanding for about three years now. However, the insurance in a statement instead said that the Hospital failed to prove on some hospital bills amounting to Sh. 80 million.

“The dispute arising from the failure of the hospital to provide justification for some bills adding up to about Sh. 80 million compared to an approximate business of Sh. 1 billion per year,” reads the statement.

The insurance provider went on to acknowledge that its clients have been getting locked out at Nairobi Hospital. “We would like to notify our esteemed clients that we are currently experiencing service interruption at The Nairobi Hospital,” Jubilee said in the statement.

In a letter to the firm’s Chief Executive Officer Julius Kipngetich, the hospital said that Jubilee owed it Sh. 357 million that has accumulated for a period of 3 years. Nairobi Hospital Chief Executive Officer Allan Pamba further said that the bills originated from 2018 and 2019 packages including Sh. 33 million and Sh. 47.8 million.

Pamba added that since the beginning of 2020, Jubilee owes the Hospital Sh. 96 million. This standoff is the latest between an insurer and a hospital in the medical business that has one of the highest incidences of fraud, including overcharging and unnecessary procedures, including superflous medical tests. Last year, the Nairobi Women’s Hospital found itself in soup after communication between its senior managers and staff leaked. The communication showed how the hospital has been inflating bills and holding patients admitted at the hospital for longer hours than necessary in order to file more claims. Jubilee Insurance Hospitals in Nairobi.