Safaricom abolishes expiry dates for data bundles hours after lawyer files suit on the same ▷ Kenya News

- Safaricom customers will now be able to use their data with no expiry date

- The telecommunication giant introduced a system dubbed Simple, Transparent and Honest

- Michael Joseph said the company had looked into a number of customer touch points before making the decision

- The company also assured customers that they will now be served within 5 minutes after lodging a complaints

- The chairperson of ICT Association of Kenya and lawyer Adrian Kamotho had taken three telecommunication companies to court

Telecommunication giant Safaricom has introduced data bundles, calls and SMSs with no expiry date a day after a customer sued the firm.

Safaricom unveiled the new system dubbed Simple. Transparent. Honest. on Wednesday, October 23 noting it was responding to its customer feedback.

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Michael Joseph said the company had looked intoa number of customer touch points before making the decision. Photo: Safaricom
Source: UGC

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A statement by Safaricom CEO Michael Joseph said the company had looked into its products and services and a number of customer touch points before making the decision.

"We have reviewed all of our products and services, looked at the many customer touch points, and examined the customer feedback surveys, good and bad, about how we serve you," he said.

"Today we are making a commitment to being simple, transparent and honest," added Joseph.

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The company also assured customers that they will now be served within 5 minutes after they lodge complaints unlike before where one had to wait to be served.

The statement further noted that all Safaricom customers being served at any of it's shops will access free WiFi.

One can also get a SIM card with a phone number of their choice.

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The latest move to introduce data bundles with no expiry date comes hot on the heels of a pending case in court over arbitrary data bundle expiry.

The chairperson of ICT Association of Kenya and lawyer Adrian Kamotho took three telecommunication companies to court on Tuesday, October 22.

In a suit filed before the Communications and Multimedia Appeals Tribunal, he wants Safaricom, Airtel and Telkom Kenya be prevented from deactivating customers' unused data bundles.

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He argued that customers should be allowed to roll over and keep bundles even after expiry dates so long as their SIM cards are active, Daily Nation reported on Tuesday, October 22.

The move has been welcomed by Kenyans who for the longest time had been complaining of loosing huge amount of data due to expiry time.

In June 2018, former Kiambu governor William Kabogo threatened to sue the network vendors over what he termed as “treating their data bundles like a pregnancy''.