Uproar as Airtel Kenya reports network outage

Airtel Kenya subscribers suffered a major network outage affecting call and messaging services for the better part of Wednesday.

The telecommunications services provider confirmed the network outage saying it was a technical hitch.

“We are currently having some technical challenges with our network. Due to this, calls and SMS messages will be intermittent. However, Data services are available.We are working to resolve this on priority and we shall keep you updated,” the company said in a statement on Wednesday.

The network hitch saw the network subscribers take to social media to lament over the inconvenience.

A recent report by the Communications Authority indicated that Airtel commands the second highest mobile share  with around  11.5 Million subscribers.

Here are reactions from users:

Data services are not available. Are you going to compensate us for the period of interruption because my purchased data expires within 24hrs

— David Msafiri™ (@DMsafiri) October 16, 2019

Send a text to all your numbers. It's not everyone who is in twitter.
I was about to call using safaricom line to enquire the challenges ????

— MUTD Trumpet (NJM) ?? (@NeshkinJM) October 16, 2019

Please stop saying data services are available, they are not. Update your statement it only takes a minute

— carol nassy Werunga (@CarolNassy) October 16, 2019

Since morning upto now and no changes ? You got incompetent technical team

— dennis safari (@dennissafari5) October 16, 2019

The next time there are such challenges you people need to notify us through messages. @AIRTEL_KE you also need to speed up and provide a data manager.

— Dennis Nyaga (@DennisNyaga11) October 16, 2019

Surely how can I not have access to my data, SMS services and voice calls the whole day?? You sent out this info at 1157am…. now it’s 1808 and still nothing has changed?? Surely are you serious

— #mnyongeamechoka# (@abcseries89) October 16, 2019

Not yet solved??? I'm unable to load Airtel-airtime and other services..!!!

— Shem Ali Mbithi. (@shembithi) October 16, 2019

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