Where to get help for your StarTimes decoder

StarTimes Contacts: StarTimes Kenya has strategically placed care centres across the country to assist its customers in case they encounter problems with their StarTimes products.

Below is the list of call centres and the region where they are located:

StarTimes Contacts

National Service Hotline

0719077077   Call between 7:00-24:00

Email: info.ke＠startimes.com.cn

NAIROBI

CBD Victoria House:
Ground Floor, Tom Mboya street

Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm

Victoria Towers: ground floor, Kilimanjaro road, Upper Hill

Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm

Westland: Pamstech House, Wood vale Groove ground
floor

Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm

Buruburu: Buruburu business Complex, ground floor

Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm

Thika: Uhuru Street, ground floor, Viewpoint House

Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm

Gill House, G/F Opposite Agro House, Moi Avenue

Mon-Sat 9am-7pm Sun & holidays 10.30am-6pm

KISUMU

Central Square,Oginga Odinga St

Mon-Sat 8.30am-5.30pm Sunday closed

MOMBASA

MwembeTayari, between Fayaz bakery and KFA, Kenyatta Avenue

Mon-Sat 8.30am-5.30pm Sunday closed

NAKURU

Nakumatt Westside Mall, Kenyatta Av. 1st floor

Mon- Sat 9am-6pm Sunday closed

NB; The shop does not sell decoders, just for general inquiries and complaints, sales done from supermarket and dealers

ELDORET

Zion mall opposite Barmetumy Arcade 3rd floor

Mon –Sat 8.30am-5.30pm Sunday closed

NB; The shop does not sell decoders, just for general inquiries and complaints, sales done from supermarket and dealers