Customer Care Assistant Job in Kenya

DAILY POST: Customer Care Assistant Job in Kenya Jobs and Careers 08:23
Our client in real estate is urgently looking for a Customer service Assistant to join their dedicated job. ·         Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. ·         Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. ·         Troubleshoot customer issues over the phone. ·         Maintain a balance between company policy and customer benefit in decision making. ·          Handles issues in the best interest of both customer and company. ·         Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. ·          Highly developed sense of integrity and commitment to customer satisfaction. ·          Demonstrated passion for excellence with respect to treating and caring for customers. ·         Ability to communicate clearly and professionally, both verbally and in writing. ·         Has a pleasant, patient and friendly attitude. ·         Strong decision making and analytical abilities.

If qualified kindly send CV to [email protected]  clearly indicating’ Customer Care’ on the subject line.

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