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Kenya: KRA Launches an Online Dispute Resolution Model

Published

6 years ago

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To safeguard taxpayers during the COVID-19 pandemic, Kenya Revenue Authority (KRA) has established measures to support taxpayer access to all essential services online.

Dubbed the ADR, it is an online Alternative Dispute Resolution session, to be held uninterrupted through virtual facilities. The facilities bring together the taxpayer, the assessing Commissioner and a facilitator who chairs the session as would happen in a face to face ADR session.

The Deputy Commissioner for Tax Dispute Resolution Ms. Rispah Simiyu said; “KRA can now connect with taxpayers and their agents from the comfort of their offices or homes through video/teleconferencing technology applications such as Zoom, Skype or Google hangouts to ensure business continuity, whilst keeping the safety and security of these platforms in mind.”

Taxpayers with disputes will now be heard and get solutions without physically attending ADR sessions. The online session is cost effective and convenient to taxpayers as it covers a larger geographical area with the option of multiple individuals at different locations dialling in.

Ms Simiyu further observed; “KRA has not been left behind in the use of technology as a business continuity model. We encourage parties with tax disputes, i.e. assessing Commissioners and taxpayers together with their agents to continue engaging virtually under the ADR framework. ADR is cost effective, presents an opportunity for faster resolution of tax disputes, improves compliance and preserves the relationship between the disputants”