Doorman/Concierge Job. Lavington Hotel – Career Point Kenya

Doorman/Concierge Jobs, Lavington Hotel Jobs

Job purpose

Our client seeks to hire a highly professional and customer service oriented concierge who will create an excellent guest experience.

Responsibilities

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Assist in arranging events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• Assist in carrying customer’s luggage when needed.

Desirable Skills

• Ability to multi-task and have excellent attention to detail.
• Expansive Knowledge of high end properties within East Africa region.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Computer experience and the ability to use micro soft word and spreadsheet
• Able to effectively communicate in English, in both written and oral forms
• Strong Ability to work under pressure with minimal supervision
• leadership skills and good management practices

Qualifications

• Diploma in hotel management or relevant field
• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Ability to work independently
• Good interpersonal skills.
• Male candidates are encouraged to apply.

Click Here To Apply

VALID THROUGH: 05/01/2019
LOCATION: Nairobi, Kenya