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Kenyans vexed by M-Pesa outage :: Kenya



Man making transactions at an M-Pesa agent’s shop.

In summary

  • M-Pesa services disrupted countrywide, Safaricom says outage caused by database degradation; engineers working to restore service

M-Pesa services were on Saturday evening disrupted countrywide.

This caused great disappointment to thousands of Kenyans who rely on the ‘phone wallet’ for their daily transactions.


Telcos to pay millions for network glitches

In a statement Safaricom explained that the outage was caused by database degradation and engineers were working to store service.

“We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of the service,” read part of the statement.


Now the blind can use M-Pesa

As of 10:30PM on Saturday, M-Pesa was still down.

However, Safaricom apologised for the inconvenience, saying there will be an update as soon as the service is available again.

Still, irked Kenyans could not resist sounding their annoyance, 

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