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Kenyans vexed by M-Pesa outage :: Kenya

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Man making transactions at an M-Pesa agent’s shop.

In summary

  • M-Pesa services disrupted countrywide, Safaricom says outage caused by database degradation; engineers working to restore service

M-Pesa services were on Saturday evening disrupted countrywide.

This caused great disappointment to thousands of Kenyans who rely on the ‘phone wallet’ for their daily transactions.

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In a statement Safaricom explained that the outage was caused by database degradation and engineers were working to store service.

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“We regret to notify our customers and partners that M-Pesa services are currently unavailable due to a database degradation leading to loss of the service,” read part of the statement.

As of 10:30PM on Saturday, M-Pesa was still down.

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However, Safaricom apologised for the inconvenience, saying there will be an update as soon as the service is available again.

Still, irked Kenyans could not resist sounding their annoyance, 

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