KQ, South African Airways customers to enjoy lounge access in both countries

NAIROBI, Kenya April 1-Kenya Airways (KQ) and South African Airways (SAA) have announced a new lounge access agreement for their customers as part of the Strategic Framework Agreement (SPF) signed in November 2021.

The lounge access agreement will allow KQ business class customers as well as Sky Team Elite customers (Platinum and Gold) to have exclusive access to the lounge services at the SAA ultra-modern Platinum lounge located at O.R Tambo International Airport in Johannesburg.

At the SAA lounges in Johannesburg, customers will have 2 lounge options to choose from.

Both lounges offer a tranquil and comfortable escape from the hustle of the airport to freshen up, have complimentary WI-FI access, entertainment, indulge in food and beverages.

“One of the key objectives of the partnership between KQ and SAA is to create win-win outcomes for customers and deliver exceptional service with high level of customer satisfaction. As air travel begins to pick up we are seeing Customers demanding a more seamless, personalized experience and we will continue working closely as equal partners to ensure that the experience is seamless at every tough point,” said Julius Thairu, Kenya Airways Chief Commercial and Customer Officer.

Simon Newton-Smith, Executive Commercial at SAA says. “The lounge access will be reciprocal for SAA customers flying to Nairobi which signals the benefits of the strategic partnership of both airlines.”

KQ and SAA signed a Strategic Partnership Framework in November 2021 to work together to increase passenger traffic, cargo opportunities, and general trade by taking advantage of strengths in South Africa, Kenya, and Africa and eventually form a Pan-African carrier