Samsung to offer premium post purchase care for high end customers

NAIROBI, Kenya, March 24 – Samsung Electronics East Africa has unveiled the Signature Service program for their premium customers.

The package includes transport from the Samsung dealer store, installation at the customer’s home as well as detailed user training for the users of the electronics.

The Samsung Signature Service post-purchase care package will apply to selected consumer electronics products. This will see the customers have their products delivered to their homes, installed and all the users trained.

This is in addition to the services provided by the Samsung call center where all customers can call to get assistance with regards to their electronics.

“As Samsung Electronics we have invested heavily in research and development resulting in the latest technology in our consumer electronics range. Due to this evolution in the technology, we see the need to train our customers on how to use the various electronics in order for them to fully enjoy the benefits of our products” said  Sam Odhiambo, Head of Consumer Electronics Division at Samsung Electronics East Africa Limited.

The service will be available at all Samsung electronics dealer stores starting with Nairobi and subsequently to be rolled out to other counties in the coming months.