These are challenging times. At Equity, we empathize with and appreciate the unprecedented scale of social and economic disruption to the daily lives of our members and fellow Kenyans.
The Board and management of the Bank, therefore wholeheartedly welcome the clear directives and advisories issued by the government and CBK to help alleviate the pain being felt across the country. Equity will fully support these initiatives.
In line with this reality, and in keeping with our core belief of giving dignity and socially and economically empowering our customers and communities, in addition to the measures the Government and CBK advisories have proposed, we wish to announce the following measures designed to provide relief and help cushion our members and Kenyans at large, with effect mobile
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Banking Transaction Fees:
We have waived Mobile Banking Transaction Fees for the following services up to 30th JUNE 2020:
- All Equity to Equity Mobile bank transfers – FREE
- All Bank to Mobile Wallet transfers – FREE
- All Mobile Wallet to Bank transfers – FREE
- Customer Payments using Equity Cards – FREE
- Mobile payments for Bills, Utilities, Shopping, Fuel, etc. – FREE
- Mobile balance and limit inquiries – FREE
- Loans: Short term Personal and Micro Loans will now be processed digitally on mobile and internet and credit cards. Credit
limits for Personal and Micro customers will be pre-marked for easy and automatic access for existing account holders by
31st March 2020
- Existing Loan Facilities: Customers with existing loan facilities who may require accommodation can engage us through
our contact center (0763 063 000), on email, or speak to our Branch Managers and/or Relationship Managers.
- Digital Account Opening: We have activated digital account opening and management on our digital channels, including
Mobile App and Internet.
(Download the Equity Mobile App in the Appstore {http://bit.ly/AppleEquityEazzyBanking} and Android
{http://bit.ly/AndroidEquityEazzyBanking}
Equity partners to drive cash-lite transactions in a deal with Pete’s Cafe
- Equity cardholders to get a 10% discount or free delivery via Glovo at Pete’s Café for 3 months.
- Kenya government is taking action to encourage contactless payments to curb Coronavirus pandemic escalation.
- The Bank recorded a 25% increase in the transaction volumes through merchant banking in the last financial year.
Nairobi, In line with Equity’s strategy to drive innovations through e-payments, and in support of government drive on cashless payments to mitigate the transmission of Coronavirus, Equity has inked a deal with Pete’s Café outlets located in Nairobi.
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Equity customers will benefit from the offer that runs from 1st April to 30th June for take away meals and home deliveries as per the set guidelines during this period. Customers are set to benefit as follows;
- Placing their meal orders with any Equity Card and get free delivery via Glovo.
- Walk-in for a takeout, pay with any Equity Card, and get a 10% discount.
The Bank’s business model continues to evolve from a fixed to a viable cost business model leveraging off variable cost 3rd party infrastructure such as merchant banking.
Equity has been successful in this through Universal Point of Sale that converges the mobile wallets, cards, and digital payments. In 2019, Equity recorded a 13% growth in commissions through its wide network of merchants.
