As if on cue, four workers from the Bowery Residents’ Committee, a social-service organization that the city contracts to do subway outreach, walked up. “Your name is Jenny, right?” one asked.
The outreach workers offered Ms. Hammond a room in a shelter. She declined.
They asked what she needed. She said she had lost her ID.
The outreach workers offered to give her a referral to a soup kitchen one subway stop away where she could get new identification. Ms. Hammond said the edema in her legs made it too hard to walk.
An outreach worker said he might be able to get Ms. Hammond a bed in a kind of low-barrier shelter called a safe haven, where there are no curfews and she would have only one roommate. Ms. Hammond said no, because they would not let her bring in alcohol.
The outreach team offered to get Ms. Hammond a walker from their office inside Penn Station, so that she could get to the soup kitchen to get her new identification.
After much fussing, she agreed. The outreach workers said they could meet her in an hour with the walker and asked her where she would be. Outside a liquor store downstairs in the train station, she said. The outreach team helped her up, and led her slowly, gingerly down the stairs.
David Dee Delgado and Michael Gold contributed reporting.